Returns & Replacements
What if the product I received is faulty or damaged upon delivery?
In the rare circumstances that you received your product in a faulty or damaged state, you can make a request to us for a one-to-one item exchange for the same product, or get fully refunded at the retail value of the product in store credit terms.
What if I don’t really like the product upon delivery, can I get it refunded?
Yes for most of our products, kindly notify us and request for a product return for the unworn item, we will guide you through the product return process. Refunds will be processed after the return of a product, in store credit terms.
How do i inform your company to request for a product return?
Yes, please notify us by emailing to wesupport@whiteeastern.com and we will guide you through the product return process.
I need to return a product, anything I should take note of?
All product returns must be preauthorized by us, returned with their original packaging, and ensured that the returned product is in the same condition as when you sent it. Items without original packaging nor returned in the condition you sent will not be exchangeable/refundable. We strongly advise buyers to provide returning products with reasonable protection before returning to us.
What if the product I received is not according to the order I placed?
Delivered items not according to invoice can be replaced at no additional charges, including difference in quantity, model & colours.
How long will it take for my product exchange/refund to be processed?
Once we received your returned item, our Quality Control will have to assess the returned product. Your request will be processed within 1 to 3 business days after product returned.
Do you have a Returns & Exchange Policy so I can find out more details?
Yes, we do have a detailed Returns & Exchange Policy.
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